Privacy Policy

What Information We Collect

When you visit STP Passport, we collect certain information to provide and improve our services. This includes information you provide directly, such as your name, email address, and contact details when you create an account, subscribe to our newsletter, or communicate with us. We also automatically collect technical information, including your IP address, browser type, device information, operating system, and pages you visit on our site. Additionally, we may collect information about your travel preferences, booking history, and interactions with our platform to personalize your experience.

How We Use Your Information

We use the information we collect for several purposes:

• To provide, maintain, and improve our services and platform functionality
• To process your transactions and manage your account
• To communicate with you about your account, bookings, and updates to our services
• To send you marketing communications and promotional offers, where you have consented to receive them
• To personalize your experience and provide tailored recommendations
• To analyze usage patterns and conduct research to enhance our offerings
• To detect, prevent, and address technical issues, fraud, and security concerns
• To comply with legal obligations and enforce our terms of service

Legal Grounds for Processing Your Data

We process your personal information based on the following legal grounds: performance of a contract when we provide services you have requested; legitimate interests in operating, protecting, and improving our business, provided these interests are not overridden by your rights; compliance with legal obligations to which we are subject; and your consent, which you may withdraw at any time, for specific processing activities such as marketing communications. Where we rely on legitimate interests, we have balanced our interests against your rights and freedoms.

Sharing Your Information with Others

We may share your information with third parties in certain circumstances. This includes service providers who perform functions on our behalf, such as hosting, payment processing, customer support, analytics, and marketing services. We may also share information with travel partners, airlines, hotels, and other service providers necessary to fulfill your bookings. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We may disclose information when required by law, to respond to legal processes, to protect our rights and property, or to ensure the safety of our users. We do not sell your personal information to third parties for their marketing purposes.

Transfers of Data Across Borders

STP Passport operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we implement appropriate safeguards to protect your data, including standard contractual clauses approved by relevant authorities, adequacy decisions, and other legally recognized transfer mechanisms. By using our services, you acknowledge and consent to such international transfers.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Account information is retained for the duration of your active account and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Marketing information is retained until you unsubscribe or request deletion. Technical and usage data may be retained in aggregated or anonymized form for analytical purposes. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights and How to Use Them

You have important rights regarding your personal information. Depending on your location, these may include the right to access the personal data we hold about you; the right to request correction of inaccurate or incomplete information; the right to request deletion of your information, subject to certain exceptions; the right to object to or restrict certain processing activities; the right to data portability, allowing you to receive your data in a structured format; and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your information appropriately.

Our Use of Cookies and Tracking

STP Passport uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. Third-party cookies may also be placed by our analytics and advertising partners. You can control cookie preferences through your browser settings, though disabling certain cookies may affect site functionality. For detailed information about the cookies we use and how to manage them, please review our Cookie Policy.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, regular security assessments, access controls limiting employee access to personal information on a need-to-know basis, and staff training on data protection practices. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized access to your account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last Updated" date and, where appropriate, through email or prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of STP Passport after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected]. We are committed to working with you to resolve any privacy concerns. You may also write to us at our mailing address, which can be found on our website. We will make every effort to respond to your inquiry promptly and thoroughly.